EZ Splitz currently operates Monday- Friday between the hours of 9 am- 5 pm Pacific Time. During these hours packages will be shipped and you may reach our customer support team to receive any assistance in regards to your order or general questions.
EZ Splitz does not require you
to create an account to shop on our site you are able to checkout as a guest
and still have features that may or may not be limited. If you create an
account you will be subscribed to our newsletter and receive first access and
notifications to any deals and upcoming promotions.
You will receive a shipping
confirmation notice via email when your order has left the EZ Splitz facility.
If it has been more than a few days since placing your order and you have not
received shipping confirmation, please contact customer service at our contact us button below.
orders are shipped via USPS and you will be provided with a tracking number
once the order has been shipped, if you do not receive your tracking number you
can contact us at our contact us button below.
Orders may take 2-5 business days to be
delivered upon being processed by the carrier and is dependent upon your
location as we are shipping from California if you have further questions about
your order contact us at our contact us button below.
Card Verification Value is the three-digit code located on the back of your
credit card in the top right of the signature panel, with American express it
is located above the account number to the right on the front of the card.
you are unsatisfied for any reason, you may file a return within 7 days of
delivery (damaged item claims must be made within 48 hours) by clicking the
link below. You may also contact support by email at firstname.lastname@example.org.
EZ Splitz accepts returns on unused products within 15 days of delivery. We do not accept used products as returns under any circumstances. All returns must have a valid RMA number.
We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high resolution photos.
• Returns due to personal preference will incur a 20% restocking fee.
• Shipping charges and rush processing fees are non refundable.
In order to return an item, you will have the option of using a EZ Splitz provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.