FAQ
SHIPPING
WHAT ARE YOUR BUSINESS HOURS?
DO I HAVE TO CREATE AN ACCOUNT?
EZ Splitz does not require you
to create an account to shop on our site you are able to checkout as a guest
and still have features that may or may not be limited. If you create an
account you will be subscribed to our newsletter and receive first access and
notifications to any deals and upcoming promotions.
HAS MY ORDER SHIPPED?
You will receive a shipping confirmation notice via email when your order has left the EZ Splitz facility. If it has been more than a few days since placing your order and you have not received shipping confirmation, please contact customer service at our contact us button below.
HOW CAN I TRACK MY ORDER?
All orders are shipped via USPS and you will be provided with a tracking number once the order has been shipped, if you do not receive your tracking number you can contact us at our contact us button below.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?
Please contact customer service at our contact us button below.
WHEN WILL MY ORDER SHIP?
Orders
from EZ Splitz are typically processed and shipped within 1-3 business days,
please contact us if you experience any further delays with your order.
SHIPPING TIMES
Orders may take 2-5 business days to be
delivered upon being processed by the carrier and is dependent upon your
location as we are shipping from California if you have further questions about
your order contact us
MY ORDER HAS NOT ARRIVED.
Please contact customer service at our contact us button below.
CAN I RETURN AN ITEM THAT I HAVE USED?
We do not accept returns for any used items only unused items will be accepted for return, please contact us at our contact us button below.
BILLING
HOW WILL MY PAYMENT BE PROCESSED?
We
only charge your credit card at the time of shipment, this is typically within
2 days of placing the order.
ACCEPTED FORMS OF PAYMENT
We
accept the following credit cards: Visa, MasterCard, American Express,
Discover, Apple Pay and Shopify Pay. * The credit card must have a United
States billing address.
WHAT IS A CVV CODE?
A
Card Verification Value is the three-digit code located on the back of your
credit card in the top right of the signature panel, with American express it
is located above the account number to the right on the front of the card.
RETURNS
HOW DO I FILE A RETURN?
If
you are unsatisfied for any reason, you may file a return within 7 days of
delivery (damaged item claims must be made within 48 hours) by clicking the
link below. You may also contact support by email at support@highlifegoods.com.
WHAT IS EZ SPLITZ RETURN POLICY?
EZ Splitz accepts returns on unused products within 15 days of delivery. We do not accept used products as returns under any circumstances. All returns must have a valid RMA number.
We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high resolution photos.
• Returns due to personal preference will incur a 20% restocking fee.
• Shipping charges and rush processing fees are non refundable.
In order to return an item, you will have the option of using a EZ Splitz provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.
WHAT IF AN ITEM ARRIVES BROKEN?
Our warehouse has
been trained in how to correctly package our products to ensure that they are
not damaged in transit.
In
the unlikely event you receive a broken, incorrect, or defective item, please
file a claim with EZ Splitz within 2 days of delivery.
·
You
must provide an order number, and 2-3 clear photos of the damaged item as well
as the packaging.
·
EZ
Splitz will replace the broken item with a functional unit at no additional
cost.
You may also contact
us
HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?
Once we receive your return, a refund
will be issued within 48 hours (item must be unused in order to qualify for a
refund or credit). Please allow 2-4 days for your bank to clear the funds.