EZ Splitz currently operates Monday- Friday between the hours of 9 am- 5 pm Pacific Time. During these hours packages will be shipped and you may reach our customer support team to receive any assistance in regards to your order or general questions.

EZ Splitz does not require you to create an account to shop on our site you are able to checkout as a guest and still have features that may or may not be limited. If you create an account you will be subscribed to our newsletter and receive first access and notifications to any deals and upcoming promotions.

You will receive a shipping confirmation notice via email when your order has left the EZ Splitz facility. If it has been more than a few days since placing your order and you have not received shipping confirmation, please contact customer service at our contact us button below.

All orders are shipped via USPS and you will be provided with a tracking number once the order has been shipped, if you do not receive your tracking number you can contact us at our contact us button below.

Please contact customer service at our contact us button below.

Orders from EZ Splitz are typically processed and shipped within 1-3 business days, please contact us if you experience any further delays with your order.

Orders may take 2-5 business days to be delivered upon being processed by the carrier and is dependent upon your location as we are shipping from California if you have further questions about your order contact us at our contact us button below.

Please contact customer service at our contact us button below.

We do not accept returns for any used items only unused items will be accepted for return, please contact us at our contact us button below.

We only charge your credit card at the time of shipment, this is typically within 2 days of placing the order.

We accept the following credit cards: Visa, MasterCard, American Express, Discover, Apple Pay and Shopify Pay. * The credit card must have a United States billing address.

A Card Verification Value is the three-digit code located on the back of your credit card in the top right of the signature panel, with American express it is located above the account number to the right on the front of the card.

If you are unsatisfied for any reason, you may file a return within 7 days of delivery (damaged item claims must be made within 48 hours) by clicking the link below. You may also contact support by email at support@highlifegoods.com.

EZ Splitz accepts returns on unused products within 15 days of delivery. We do not accept used products as returns under any circumstances. All returns must have a valid RMA number.

We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high resolution photos.

• Returns due to personal preference will incur a 20% restocking fee.

• Shipping charges and rush processing fees are non refundable.

In order to return an item, you will have the option of using a EZ Splitz provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.

Our warehouse has been trained in how to correctly package our products to ensure that they are not damaged in transit.

In the unlikely event you receive a broken, incorrect, or defective item, please file a claim with EZ Splitz within 2 days of delivery. 

·         You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging. 

·         EZ Splitz will replace the broken item with a functional unit at no additional cost.

You may also contact us at our contact us button below.

Once we receive your return, a refund will be issued within 48 hours (item must be unused in order to qualify for a refund or credit). Please allow 2-4 days for your bank to clear the funds.